StoreBooks
Frequently asked questions
Why am I seeing the login/install screen again?
Most likely you cleared your cookies or haven't visited the site in over 30 days and your session has to be restored.
What's the difference between the Free and Pro plans?
Free
- Last 7 days everywhere
- Current season only
Pro
- Full date ranges — MTD, 30/90 day, YTD, custom
- All four seasons in Seasonal Analysis
You can upgrade anytime from Shopify's plan selection page.
How do I fix a "reconnect your account" message?
That means Shopify or QuickBooks revoked or expired that specific connection — usually after a long period of inactivity or a password/permissions change on that platform's side. Click the reconnect link where it appears; it walks you through re-authorizing that one connection without affecting the other.
What happens to my data if I uninstall the app?
Uninstalling removes StoreBooks' access to your Shopify store immediately. In line with Shopify's data protection requirements, your stored connection data is then automatically and permanently deleted shortly after.